1. Warranty Coverage
We offer a standard warranty on all aquarium accessories purchased through Ulvrix.xyz. The warranty covers manufacturing defects and material defects under normal use conditions. If any product is found to be defective within the warranty period, we will repair or replace it at no additional cost.
1.1 Products Covered
The following products are covered under this warranty:
- Aquarium filters
- Lighting systems
- Heaters
- Pumps
- Aquarium decorations
- Water testing kits
- Aquarium air stones and diffusers
- Any other aquarium-related accessories sold by Ulvrix.xyz
1.2 Warranty Period
The warranty period varies by product category. Generally, the warranty for most aquarium accessories is:
- 12 months for electrical components (filters, heaters, pumps, lighting systems)
- 6 months for non-electrical items (decorations, air stones, water testing kits)
Specific warranty periods will be listed on the product page.
2. What is Covered?
Our warranty covers defects in materials or workmanship under normal use. If a product fails due to a manufacturing defect, we will either repair or replace the product, depending on the situation. This warranty does not cover damage caused by:
- Misuse or improper care (e.g., using a product outside of its intended purpose or capacity)
- Accidental damage (e.g., dropping, cracking, or shattering)
- Normal wear and tear from extended use
- Improper installation or failure to follow product instructions
- External factors such as power surges, water damage, or environmental conditions
3. How to Claim a Warranty
If you believe your product is defective and eligible for warranty coverage, please follow the steps below:
- Contact Us: Reach out to our customer support team at support@ulvrix.xyz with your order details, a description of the defect, and any relevant images or videos showing the issue.
- Provide Proof of Purchase: To qualify for warranty service, please provide proof of purchase, such as an order confirmation or receipt from Ulvrix.xyz.
- Return Instructions: If we determine that your product is eligible for a warranty claim, we will provide instructions on how to return the defective item. Please note that shipping costs for warranty returns are the responsibility of the customer, unless the item was defective upon arrival.
- Replacement or Repair: Once the returned item is inspected and deemed defective, we will either replace the product with a new or refurbished one or repair the defective item. You will be notified of the resolution within 7-10 business days.
4. Exclusions
The following are not covered under the warranty:
- Products purchased from third-party retailers or resellers not authorized by Ulvrix.xyz
- Damage caused by improper maintenance or failure to follow the included care instructions
- Items that have been modified or tampered with
- Products that have been exposed to chemicals, extreme temperatures, or other hazardous conditions
5. Limitations of Liability
Our liability is limited to the repair or replacement of defective products as outlined in this policy. Ulvrix.xyz is not responsible for any incidental or consequential damages arising from the use or inability to use our products, including but not limited to loss of aquarium contents, water damage, or other related expenses.
6. How to Reach Us
For any questions or to begin the warranty claim process, please contact our customer support team via email at support@ulvrix.xyz, or visit our website for more contact details.
7. Changes to the Warranty Policy
Ulvrix.xyz reserves the right to update or modify this warranty policy at any time. Any changes will be posted on this page, and the new policy will take effect immediately upon posting. Be sure to check this page periodically for updates.